Phone Parking Setup

[koryhoff]

We are going from a Nortel PBX system that our users could just hit a "park" button and would place the calls on 101, 102, etc. but now we can't get the phone to park the calls, I have read that it isn't going to work the same way. Is there any way that we can get some kind of help on this?? I would really like to to be pretty similar, I don't want to use 3 park buttons and 3 pickup buttons on the phones that just seems like a step backwards from our old pbx system

thanks in advance.

 

[amriddle01]

It does work in the same way on Release 9 software, which is the latest. But you don't need 3 park and 3 pickup buttons anyway, the button it's parked on is the button you pick it up from, and it lights up on phones (if you didn't skimp and reused the Nortel phones) doesn't get much easier than that



"No problem monkey socks

 

[teletechman]

Isn't R9 addressing this?
Mike

 

[Westi]

3 park buttons are also the 3 pickup buttons like amriddle mentioned) if you go with pre 9.0 releases and it is (I think) better than Nortel where you have to remember what to dial to pickup a call.
parked calls on park 101 (or whatever number you give it) light up on Park 1
parked calls on park 102 (or whatever number you give it) light up on Park 2
parked calls on park 103 (or whatever number you give it) light up on Park 3

to pick it up press it twice and you can even see the caller ID after the first press of the button

You can emulate the Nortel behavior with the R9 if you like to though

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

 

[snowman50]

Set up short codes for call park.

Sc...*101
Call park
101

Sc...*102
Call park
102

Etc for as many park buttons you need

Set up short codes to retrieve park call

Sc...#101
Unpark
101

Sc...#102
Unpark
102

Etc to Unpark (retrieve)
the park code

Ok so how do we use this

The caller who answers the call press Transfer *101
The call is then placed in park slot 101

The person who is to retrieve the call press #101
They are connected to the park slot 101


That's it

Works similar to nortel park slots.