Phone Manger Pro problem

[ali35]

When the customer puts a call on hold using Phone Manager Pro.They have problems trying to get the call back. Generally you press the held call in the call window and this will take the call but with some calls the only way to get it back is to press the recall key on a POTS handset.Anyone had this problem.

IP Offive 412 (V3.2 (17))using old 30 port Argent Pots modules for the handsets.

Any help would be welcomed, not my choice to keep using the Argent stuff.

 

[IPOJedi]

have they altered the ringback timer in the system settings as the call should automactically come back......

 

[ali35]

This was what had happened the timer had been changed.

It was a lot of pain to get there but it works.

Thanks for your assistance