phone manager

[race735]

I have customer trying to use phone manager trough vpn i can ping ip address and also pull up ip office manager and see config but my phone manager says it can not connect

 

[tlpeter]

try a few more times
i also do this sometimes and sometimes it will at once and sometimes it takes a few times


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[race735]

Still no go I even hit browse on phone manager and still finds nothing

 

[ronromano]

Run The Avayafw.bat

 

[race735]

still not working

 

[tlpeter]

when you did browse,did you put in the ip adres of the ip office ?
sometimes this is the only way to do it


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[race735]

I did it both ways still nothing. I can pull up the ipoffice manager and get a config but the phone manager never connects

 

[tlpeter]

run monitor and see what fault you are getting when you try to connect with phone manager


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[race735]

I never get a message on the monitor like I am never hitting the ipoffice

 

[PlatinumGuy]

Turn off all AV softare and also turn firewall completely off.

You can see that you have a data path from your machine to the IPO because you can open the cfg and ping it.

This would suggest a port blocked.

 

[tlpeter]

i dont know if you can check if ports are open or not but phone manager uses port 50796

______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[race735]

I get TFTPaSystem ffd926bc - who_is

 

[PlatinumGuy]

Strictly speaking a VPN should be an empty tunnel with no prots blocked, that is the whole point really.

However many times i have come across ports being blocked over vpn.

 

[race735]

My last submit is what i got on the monitor

 

[race735]

Just found out that all ports are open

 

[kwing112000]

Ihave had this issue before. What trype of firewall are you VNPed to? If it is a PIX then you have to turn off a few of the Fixups.

 

[race735]

they are using a watch dog fire wall dose anyone have any info?

 

[kwing112000]

I do remember something on here about the watchguard before. I am not sure what it was to fix it.

 

[race735]

The IT people needed to open port 3936 on the fire wall once open works fine. Thanks for all the help