Phone Manager Terminal Server 2

[pinoypaf]

Greetings,

IP Office 406
Phone Manager 3.x OR 4.x
Term Server WIndwos 2003 R2 Std
Term Server Windows 2008 R2 Ent

We are upgrading to Windows2008R2 Term Services:

1) Has anyone gotten any version of Phone Manager to work in a Terminal Server environment under WIndows 2008 R2? Windows 2003 Terminal Server and Phone Manager(3.2.30) worked fine, but Phone Manager 4.x or even 3.x don't see the control unit. Is there a setting I am missing? I am able to ping the head unit from win2008r2.

Also...this might matter ;-)

2) The working phonemanager on windows 2003 Term Serv is in a co-lo datacenter across an MPLS IP VPN from the IP Office unit so crossing the router seems like it works ok as all traffic is passed and nothing "seems to be" blocked. The new 2008 Term Serv is also in the same co-lo...but phonemanager can't see the head unit from that box?

TIA for ANY guidance for this Avaya newbie
Thanks
Paul

 

[Bas1234]

We have 4 different customers running like (see link below) this and they have more than 100 phonemanager running on citrix and terminal server. You only need one 2k3 or 2k8 server in the voice vlan and copy the phonemanager shortcuts to the TRM/Citrix users.

http://www.avayausers.com/showthread.php?t=23413

It works but it's NOT supported, Avaya one-x Portal is.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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[tlpeter]

Server 2008 has a better firewall then the 2003.
It has far more option that can block the traffic.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[Bas1234]

ps. the PMP-server needs to be on the same network as the IPO. This because the broadcasts don't go over the router.
And you won't see busy status on the screen.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[pinoypaf]

To no avail. I tried your install. While I have the program installed successfully, I still can't connect to the IP406 Head Unit. IT's weird because I was able to connect to it via PhoneManage 3.2 on the old Terminal server win2003 which also sits across the VPN.

any other thoughts.

I checked firewall on the 2008 box, and it isn't blocking anything.

...

 

[hairlessupportmonkey]

Even though you have turned the firewalls off, try adding the application to the firewall exception rules.

 

[Bas1234]

Don't use browse in the PM app, just enter the ip addr of the IPO.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[pinoypaf]

Thank you all. I think I got it running...it seemed to be a firewall issue after all. Even though I had it turned off...strange. Well it works now...but now I have a bigger Question:

Topology
IP Office Head Unit --> 3MEG MPLS --> Terminal Server

1) How much bandwidth do you suspect is being used across our 3Meg pipe with the Phone Manager clients on one end(Term Server) and the IP Office head unit on the other side of the MPLS... Is it significant traffic across that WAN?

We were having latency issues on the line, and I wondered if you think that application would have great impact on the WAN throughput????

Scratching head....

TIA

 

[pinoypaf]

Worked like a charm Bas1234! THanks...Do you have any idea about my question above re. bandwidth on a WAN-VPN-MPLS

 

[Bas1234]

Place a pc or small server onsite with the IPO, install PM on it.
Then follow the steps in this link

http://www.avayausers.com/showthread.php?t=23413

Place a shortcut on the users desktop from the pc/server from main site where the IPO is at. Then it will work, even busy/fwd status info. And also for more then 10 users.

It's NOT supported but it works, if it's to much work let someone install one-x portal. But it depends on the Hardware/Version you have.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[pinoypaf]

We have a Voicemail Pro Server that sits onsite right next to the IPO. I can install PhoneManager on that and do the same thing right?

TIA

 

[Bas1234]

Yep, then just follow the instructions. It could be that you won't need everything from the script files. It not that complicated but be sure what your doing.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[pinoypaf]

I installed it... it sure does take a while for the application to load. Am I installing it wrong?

TIA

 

[hairlessupportmonkey]

damn there are a few stars short in this thread!

 

[Bas1234]

Yes, it's slow. But that also when you install it the normal way. the problem is the SPServer.exe
So you got it working?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[pinoypaf]

Yep got it working. It just takes forever for the application to launch...any ideas on speeding that up?

 

[Bas1234]

Put the shortcut in the startup folder/directory.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________