Phone Manager Question - 3.2.28

[nemmens]

Hi,

Two days ago all our systems were upgraded to the latest 3.2 release, IP Office, VM Pro, IP Office Manager and and Phone Manager.

Since then, it seems we have an issue with the phone manager and listening to voice mails. When clicking on a mailbox it starts playing the message as normal but doesn't highlight which one it is playing so makes it near impossible access voice mails in this way.

Has anyone else come across any bugs in phone manager 3.2.28? It's been suggested that we use phone manager 4.1.20 but a call has been logged with Avaya also. I've installed 4.1.20 on my PC and the issue doesn't happen but am reluctant to roll this out to everyone. Will there be any compatibility issues with using a new phone manager?

 

[amriddle01]

Isn't 3.2.36 the latest 3.2 Phone Manager?

ACS - IP Office Implement

 

[nemmens]

Sorry, I meant 3.2.38. That's whats on the latest 3.2(65) release on the Avaya site. Unless there has been another release since?

 

[amriddle01]

I haven't see that issue, however we noticed on the phone manager that comes on 4.1.20 User cd you can't even double click the messages to play them.

ACS - IP Office Implement

 

[nemmens]

It's just come out apparently and was part of the latest 3.2 release.

We upgraded to 4.1.20 and it has fixed the issue and I haven't seen the problem about not being able to select the messages (yet).

A fault has also been raised with Avaya for them to investigate.

 

[amriddle01]

May well have been an issue with the customers site we were on, he had firewalls all over the place and rubbish PC's..suppose I should test it in house.

ACS - IP Office Implement