Phone Manager PRO

[rcaptech]

Whole Company has Phone manager PRO. One employee seems to loose his call log of missed/out going/incoming log every few days. We uninstalled the Phone manager pro and reinstalled it but still have the same issue. Anyone have any suggestions at to what the solution is or what the problem may be?

Thanks

 

[tlpeter]

rights, rights or rights.
Or roaming profiles.


BAZINGA!

I'm not insane, my mother had me tested!

 

[rcaptech]

We have plenty of Phone manager License. What is roaming prfiles?

 

[tlpeter]

Phonemanager stores it information in the users my documents.
Does the user have a local My Documents folder or is it on a server?


BAZINGA!

I'm not insane, my mother had me tested!

 

[rcaptech]

i believe it is on the sever.

 

[tlpeter]

Then you have roaming profiles.
Good luck with it


BAZINGA!

I'm not insane, my mother had me tested!

 

[rcaptech]

Forgive me for my ignorance. What is the solution then to roaming profiles? thanks for your help. Also what if their my documents is stored on the local machine instad of the server?

 

[tlpeter]

When the user has a roaming profile then phonemanager cannot find the settings anymore.
When it is not there then there is nothing to show.
When it is stored locally then you need to check if it is still there or if it is deleted by some kind of policy.


BAZINGA!

I'm not insane, my mother had me tested!

 

[rcaptech]

Do you know why anyone else in the company has not had this problem?

 

[tlpeter]

No, i do not know your companies network
Try to remove and reinstall phonemanager.


BAZINGA!

I'm not insane, my mother had me tested!

 

[rcaptech]

thanks for your help. i will see what me and the IT guy can come up with.

 

[hairlessupportmonkey]

or store the profile directory to a local drive.

Open Phone Manager --> File --> Load Profile / Save Profile.

Copy it from the users Home Directory and make a new location for it on the local drive.



ACSS - SME