Phone Manager Pro dialback question

[bwilch]

When calls are coming into the system, it's showing 10 digits. So in phone manager pro, they see 555-555-5555. When they double click the number to call back, it's not inserting the 1 so they're getting an error on their lines. Basically they get the "you need to dial a one" message.

Suggestions on how to resolve this? I looked through Phone manager and didn't see anything.

Thanks!

 

[big70]

you need to modify you line configuration
In national prefix & International prefix insert a leading 1
this will add 1 to the CLI & allow PM to call back.

Greets Peter

 

[bwilch]

Just to make sure, when I look at the lines... and let me clearify first. We're using an analog trunk 16 module for their telephone lines. When I look at the lines, I see the "national prefix" set to 0 and is unchangable on the form and it also indicates this on the help screen. There is a "prefix" however, it is indicated this is for all "non-national" calls, therefore entering a 1 would put the 1 on all the local incoming calls then?

I had the idea of creating a shortcode of [9]xxxxxxxxxx Dial 1N also, but wasn't sure if that would correct the issue.

Thanks for the insight and help!

 

[Nokarro]

Will fix the Phone Manager problem but then normal redials from phones won't work anymore

 

[bazonic]

It is unbelievable to me that PM Pro can't add a 1 to incoming calls that are outside our area code. About 95% of our incoming calls are LD, essentially making the Call Back feaute in PM useless. Seems it would be an easy thing to add a line of code..."if area code != <my area code>, add 1 to the front of number."

I asked our vendor the same question. According to Brian Becker, Tier 4 Avaya guy, "This is a configuration issue not a breakage, the Phone Manager Pro records the outgoing dialed digits to the PSTN not the outgoing telephone # that is sent from Phone Manager Pro."

Until Avaya addresses this issue in a future release of Phone Manager, the redialing of LD numbers will not be possible. Unless someone has a hack...?

 

[mforrence]

Fortunately most of our local COs (Verizon) will accept a local call with or without the leading 1. We just always send a 1 and it works.
Mike