Phone Manager Lite & Logout

[altmank]

8.0 (44)
IP500

I've noticed since we moved to using a system where users login and out throughout the day depending on what they are doing that doing such results in the Phone Manager Lite program to stop working. The workaround is that if the user logs out they have to also login to the phone manager tool again once they log back into their phone.

Does anyone have any suggestions on how to keep phone manager lite working in these situations? If not, perhaps there are some alternatives to Phone manager lite that other are aware of?

Thank you for your help.

 

[tlpeter]

This is normal behaviour.
It last connection to the phone so that is why you need to login again.

BAZINGA!

I'm not insane, my mother had me tested!

 

[altmank]

I suspected as much like I said in my post. My focus then would be on finding an alternative to Phone Manager Lite which doesn't have this issue when a user logs out.

 

[intrigrant]

There is no alternative, if you logout on a PC what must you do to use a program? Right, login again... the phone does the same.

A simple mind delivers great solutions

 

[altmank]

I disagree intrigrant and your analogy doesn't really apply when you consider the programming options Avaya provides. Logic could easily be programmed into a custom tool which handles disconnect and reconnect easier when trying to for instance send tapi commands to a phone. If you dont know of a tool then fine but don't tell me there is no alternative if you don't understand all the options.

 

[amriddle01]

Phone Manager was end of sale a while ago now and there was no development of it for long before that, I guess you are using phone manager lite and analogue phones as a cost saving over proper deskphones with programmable keys and display etc, this is the price you pay for doing that, if not why do they use it?
That information would be needed to suggest a suitable replacement... and Intrigrant is probabably far more aware of the options than most on this forum

 

[tlpeter]

Altmank, when you have phone manager pro, office worker or teleworker licenses then setup One-X Portal and use that to login to 1XP and check the option to login on the phone too.
This will be your only solution.


BAZINGA!

I'm not insane, my mother had me tested!