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Phone Ine rings in at two extensions

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dkwtfid

MIS
Nov 24, 2008
63
US
We have a DID that when dialed it rings at multiple extensions. Where and how do I change that so that it only rings at one extension? Also, we have our main line that during the day it rings at one extension and would like that to ring at multiple extensions. Thanks for your time.
 
1. The DN appears in two places, so remove it from one place.

2. Add the main line DN to the other phone.

Are you able to log into the system and perform changes?




[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too
 
Yes I am able to log in to make changes. Just do not know enough about this system or comfortable poking arount it. Thanks.
 
I don't mean to hold back info, but it sounds like you could use a little real-time reassurance on making changes. Feel free to reach out for help at my web site.

Other than that, this might help you to find DNs and print TNs.

In LD20

Find where a DN is

* REQ PRT
* TYPE DNB
* CUST 0
* DN (the DN)
* DATE
* PAGE
* DES

Review the TN

* REQ PRT
* TYPE TNB
* TN (the TN here)
* CDEN
* CUST
* DATE
* PAGE
* DES







[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too
 
Well first I would:

LD 20 <enter>
prt <enter>
dnb (extension of the phone you don't want to ring to)

It will give a TN so do another
prt
tnb
<TN number the system printed in the first step>

Toward the bottom of the print-out you will see Key 0 and it will likely be setup as a MCR.
Null that key by doing:
ld 20
chg
<phone type> 2008, 2216, 3904, 3905, 1140, 1150, etc.
Then enter thru all the prompts until you reach Key

You will enter 0 nul and enter will complete the change. You can then follow the same process again and when you reach Key 0 you type: SCR <extension>
You can find a new extension for your phone (since you will want a new extension assigned) by doing a:
ld 20
prt
ludn
Then find a number listed that is in your current extension ranges. If you need more help please post :)
 
One more thing - if those phones happen to be acquired with Contact Center (if you have agents) then you need to deacquire the phone and you should disable it before you make these changes. Good luck.
 
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