Phone goes to voice mail automatically???

[tfishb]

When the receptionist leaves for the night she puts the system on night ring, so calls automatically go to the automated attendant, which instructs callers that they can leave a message, punch the person's extension, or use the dial by name directory.

For one of my employees all incoming calls go directly to voice mail as soon as the system is put on night ring. However, during the day calls ring at his desk. He isn't doing anything to his phone. Is it tied in to the night ring sonehow?

 

[deelee74]

Check your ring group that is assigned to the night ring. If it is night ring that sends the call to the auto attendant and not Feature 982, then your voicemail DN should be the only DN assigned to the ring group.

 

[tfishb]

Thanks. How do I check the ring group.

 

[endlesswinter]

look under services. Then night.