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Phone doesn't answer when handset picked up

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dibthree

Technical User
May 3, 2006
398
US
Brand New R11.1 Install with new 9608G phones

I have seen other posts for this but not a solution:

Have a site where intermittently a call will ring on a handset, the user will pick up the phone and handset will keep ringing. Only when they press the OK button, the call is answered.

Any ideas on how to fix?
 
Sorry for the slow response. This is a remote site and someone just got out there today.

Firmware is 6.6.4
 
1 A prank with some black tape.
2 A broken phone.


BAZINGA!

I'm not insane, my mother had me tested!
 
Assuming it's R11 SP1 the included firmware is 6.6.6.04

"Trying is the first step to failure..." - Homer
 
Thanks.

It has a happened across a few phones (all brand new).

I saw this reported in others posts but never saw if they solved it.

I will try the firmware update.

 
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