*** Phaser 860 - Jams - Front/top cover - related to Rapid Release Guide *** -Added for search lookup.
Hello all,
I've got a rather odd problem that I can't seem to find an answer to elsewhere. Or by scouring the forums here. My basic problem is a printer jam. But unlike any I've seen. (Well with my limited experience with Phasers) To sum it up the jam is occuring nearly every time. And when it does occur the page will have been haphazardly folded a half inch from the top, and will have fed UNDERNEATH the Rapid Release Guide blade (part 11a, 11b), meaning of course the paper won't flow over the Rapid Release Guide (part 13). Meaning it can't eject the paper. And of course just crinkles it into one jumbled up mess. To remove the jam it tells me to remove via front door. Which I can do without event.
When the jam does not occur the page will make through, but with a slight fold a half inch from the top of the page, a third over from the right. Roughly a two inch crease. Barely noticeable. As if it got stuck on something on the way past the Rapid Release Blade.
Now I have jammed the top cover switch down and run some pages through to see exactly what is going on. It appears that either; A: The Rapid Relase Blade does not go down far enough and the paper goes underneath. Or; B: The Blade is out of sync and goes down just a hair too early for the paper feed to be reliable.
I don't really understand the underlying mechanics of how the paper flows through the machine. Is it possible that the paper is supposed to go underneath the Guide Blade in certain circumstances, say for duplexing? Or is it always supposed to flow over the Guide Blade and RR Guide? If so has anyone else had this experience?
A few other things of note;
1. I can run an Auto Diagnostics on the unit all day long and the paper feed test will pass every time.
2. Could some other worn part, say on the tray assembly, or drum, etc. etc. be causing the timing to be off by just enough that the Guide Blade goes down at the wrong time?
Any help that can be provided would be appreciated.
-Bryan
Hello all,
I've got a rather odd problem that I can't seem to find an answer to elsewhere. Or by scouring the forums here. My basic problem is a printer jam. But unlike any I've seen. (Well with my limited experience with Phasers) To sum it up the jam is occuring nearly every time. And when it does occur the page will have been haphazardly folded a half inch from the top, and will have fed UNDERNEATH the Rapid Release Guide blade (part 11a, 11b), meaning of course the paper won't flow over the Rapid Release Guide (part 13). Meaning it can't eject the paper. And of course just crinkles it into one jumbled up mess. To remove the jam it tells me to remove via front door. Which I can do without event.
When the jam does not occur the page will make through, but with a slight fold a half inch from the top of the page, a third over from the right. Roughly a two inch crease. Barely noticeable. As if it got stuck on something on the way past the Rapid Release Blade.
Now I have jammed the top cover switch down and run some pages through to see exactly what is going on. It appears that either; A: The Rapid Relase Blade does not go down far enough and the paper goes underneath. Or; B: The Blade is out of sync and goes down just a hair too early for the paper feed to be reliable.
I don't really understand the underlying mechanics of how the paper flows through the machine. Is it possible that the paper is supposed to go underneath the Guide Blade in certain circumstances, say for duplexing? Or is it always supposed to flow over the Guide Blade and RR Guide? If so has anyone else had this experience?
A few other things of note;
1. I can run an Auto Diagnostics on the unit all day long and the paper feed test will pass every time.
2. Could some other worn part, say on the tray assembly, or drum, etc. etc. be causing the timing to be off by just enough that the Guide Blade goes down at the wrong time?
Any help that can be provided would be appreciated.
-Bryan