We have a Phaser 8500 that is giving users an unexpected output due to the color being off. Everything has an earthy tone to it, and after comparing a cmyk sample page from the 8500 vs. a Phaser 8200 that we also have, it appears cyan is not present. Instead of blue, it appears to be gray-ish. The ink seems to be melting properly, because I can note cyan wax in the waste tray, and I have taken the ink loader off and can see melted cyan ink in the print head reservoir as well.
Yes, we have been using non-Xerox ink. Any thoughts as to what the culprit might be?
Yes, we have been using non-Xerox ink. Any thoughts as to what the culprit might be?