Phaser 850 Upper Media Tray Error 1

[SecurityExpress]

My lower tray is currently broken and i'm waiting for someone to come out and fix it. In the meantime i've been using the upper media tray for all my printing.

Yesterday it ran out of paper so i took the tray out, inserted more paper and replaced the tray.

There is now an error flasking telling me to "Replace Upper Media Tray", even though the tray is in. I've switched the printer on and off several times to try to reboot it but nothing that I try seems to work.

Can anyone help.?

 

[marty5261]

Pull the tray out and look at the right side of it. There should be 3 holes on the side near the front and the top one should have a plug in it. I suspect the plug fell out which then would not trip the appropriate switch. You can cover the spot with a piece of folded up paper and tape it in place for a temp fix.

 

[SecurityExpress]

Thank you very much marty5261. I have sealed the gap and its now feeding paper through whereas it wasn't before.

Unfortunately, it is now jamming every piece of paper that gets fed through. Is this because of how i've fixed it.?

 

[marty5261]

Where is it jamming and did you just cover the top hole? If you cover any of the others it could be jamming because it thinks there is other type paper in the tray.

 

[SecurityExpress]

I checked and only the top hole was covered. It seems to be feeding a sheet from the top tray and jamming in the front cover. When I remove it, the printer warms up and feeds another sheet from the tray and jams it in the same place.

I emptied the top tray to avoid the jamming and its asking for a cleaning sheet and trying to pull one from the bottom tray. However, its not feeding from the bottom tray and has now snapped the plastic shield from inside the lower paper tray which angles the paper.