Phaser 850: cannot reinsert maitenance drawer

[pukkita]

Hi,

A user here printed on transparent stickers, which I suspect melt a little, or more probably, the ink didn't stick properly to the media and left some residual ink spots on the drum.

I cleaned the drum, and when tried to pull the maintenance drawer noticed that a lot of ink had accumulated on the left side (the drawer wasn't full by any means).

I had to force it a little when pulling so that the solidified ink broke. I'd swear the maintenance drawer wasn't locked.

I cleaned every solidified ink particle inside, and when tried to re-insert the maintenance drawer, it seems to stuck in about the last centimenter of the path.

I checked xerox support and tried the 3 power cycling method, all doors closed, to no avail.

I checked the guides, etc and finally it inserted fine. I can't remember of doing anything special, just one of the 100 times I tried it entered completely without any pushing.

But after powering the printer again, and printing a cleaning sheet, I sent a job to the printer which stopped claiming "maintenance drawer is full".

I pulled it out again, and sure, it wasn't full. But now I cannot reinsert it back.

Here's a pic of a suspect area:

I'm not sure if that broken tab on the left guide is the problem, I cannot see how can it keep the maintenance drawer from sliding into place.

Here are some hi-res shots from the area:

[ul]
[li]left

http://80.59.10.137/left.jpg

[/li]
[li]front

http://80.59.10.137/front.jpg

[/li]
[li]right

http://80.59.10.137/right.jpg

[/li]
[/ul]

any hints will be greatly appreciated. I can take more shots if anyone finds them useful for diagnosis.

 

[livewire]

That broken guide is blocking the tray. The right and left maintenance drawer guides break frequently. You need to replace that one and should be prepared to replace the right as well, the right side is the one that locks the drawer and commonly breaks when users try to force the drawer out when the display clearly indicates the drawer is locked. Part numbers are:

351-1053-00 Left $5.00
351-1051-00 Right $7.00

Xerox Phone (800)835-6100

Have the serial # of the printer and these part numbers or Xerox will charge you $25 for the call.

You should buy some extras of each to have on hand, they will surely break again.