Phaser 360 error 24,003.11 after looong "WarmUP"

[ChAoS2K]

hello,

sorry for my bad english, but i'll do my best.

i got a tek. phaser 360.

first it had the error 5,002.42 (0x2b03):
YA_POS_FAIL

i repaired it by replacing the two motor driver (lmd18201t) on the power board. the error came every time and while i was searching for the error they blew. i replaced them with 2 new. now the motor rotates

now i've got the following problem:

after switching on the printer it makes the test. 1st it moves the cap/purge/wipe assy to the bottom, then it centers the printhead (step motor), the process motor runs for some seconds and the drum motor (with the replaced drivers) short until i hear a sound like a smooth click in (seems to be normal)... if the maintainance assy is not in the right position (cam with solenoid and three positions on the left bottom) it will be centered by activating the solenoid for 1 or 2 times until the marker is on the top

a few seconds later i get the message "warming up" and it begins to inc. the percents... but while that it gets slower and slower... after one hour it is 60%... the first 10% are fast and then it gets slower and slower... i waited until 90%, nothing in the printer got warm. between 90% and 100% i got the error 24,003.11

i verified the heaters, all seems to be okay, all have got a resistant under 100 ohms. the power supply seems to be good, all voltages are okay. the heaters don't get power, but the supply acknoleges when i pull a heater (in the error history i can see it).

it seems that the printer wants to initialize something at the 1st percent but it can not. what about the vacuum pump??? will that run between power up and heating???

i resettet the nvram (as described in the service manual)

when i set the printer in bypass mode it shows "initializing mech." instead of the warming up message.

does anybody knows something about that error???

can i build my own service cable??? i saw it costs about 130$ but this too expensive and where can i get the diag software???

much thanks

 

[marty5261]

The 24,003.11 error is a post script error , basically saying teh printer is stuck in mechanical initialization, which is what you are seeing based on your description. I suspect that the dmc clutch is slipping and doing a continuous cycling. This can be heard by a series of 3 rotations over and over. The dmc clutch is the white 3 prawn clutch sitting behind the i/o board on the left side of the printer. The part number for the clutch is 401071002.

 

[ChAoS2K]

hi marty,

thx for your answer.

after calibrating the drum position (one rotation of the big alu drum) and, if position is not correct, it corrects the position of the maintainance assy by the solenoid on the left. it only clicks one or two times, until it is in the right position, so the printer can correct its position correctly.

but after that tehere is no machanical active insinde the printer NOTHING, really, until the error comes after more than an hour. the only sound you can hear is the fan in the back of the printer. it rotates by half speed... when the error occurs the fan goes to full speed and the fan on the rigt begins to rotate by full speed, too.

what is normally done after correcting the maintainance assy's position???

and again the question: has anybody the pinouts of the service connector???? and the software???

i think that i can find out, what it is with the software.

please, can u help me???
tektronix/xerox said, that it can not provide any information to me.

PLEASE... this forum is my last and only chance to get this printer printing :-/