Phaser 350 Paper Jam

[mtcs]

Could use some assistance.

Have Phaser 350 with intermittent Paper Jam
Error Open cover remove Jam

Error log shows 22.206.36
Jam - Media leading edge time out at preheat exit sensor

Replaced paper preheater and preheater exit sensor.
still fails intermittent.

Any help or ideas appreciated

Bob

 

[mtcs]

Still need help on this.

It has me stumped.

Thanks
Bob

 

[TheYFiles]

Mine Too! My Error is "Error Open cover remove Jam"

Doesn't matter what paper source I use Upper OR Lower tray to pull from. (Also, is there a manual on-line somewhere to download?)

Thanks in advance!