Phantom Voice Mail Calls .. Help Please

[DMG247]

Could some one please help.

I have a user that keeps getting the voice mail light displaying on the phone but when they try and pick up the voice mail the system says that he has no new voice mails.

any ideas would be welcome.

Regards

Darren.

 

[cmawbey]

check in mail to see if there extn number is added to another account

Colin

 

[Supernn]

another solution (of course the idea of cmawbey is better) is set CLS MWD until you've found the solution

 

[mikeyb123]

I've had this where by a old mailbox was deleted before all messages were erased. Then I would get a similar symptom ie message waiting but no mailbox.

Cleared this by recreating the mailbox. log in once, and then delete the mailbox.

Seemed to work.

 

[DMG247]

Hi All

Thanks for all the response. Have had a look at the user voice mail and they only have their extn in the list.

Is there an easy way to check everyone's mail boxes to see if the user is added to any of them apart for looking at each user individually?

The problem has only just started happing after we did an office move and relocated the user.

Also can you tell me what CLS MWD will do will he still get his normal voice mails.

Thanks

Darren

 

[McGruff753]

What voicemail system do you have? Meridian Mail or Call Pilot? If Meridian Mail, read on.

From User Administration, select Find. Scroll down to Extension Number (DN). Do a search for both Key 0 and Key 1 extensions individually if Key 1's DN is different than Key 0. You will get a list of the local voice users the DN resides in. Hope this helps.

Mike

 

[jimeec]

what type of v-mail system do you have?

 

[unkalary]

You might want to look for a mailbox that have the message waiting dn different from the mailbox number. The mailbox that does not have new messages may be programed on a different mailbox as the msg waiting dn. Hopfully you dont have alot of mailboxes. If so may take some time