Phantom TN VS ACDN 5

[Argonaught]

I have to move/create 50 DID's either to ACDN or Phantom. I will be setting up a foward to an external number i.e. 9xxx-xxxx for each DID. I know that if I go with using ACDN's I will be using two channels.

The question I guess would be, which is better to Phantom or ACDN? and what are the differences?

Thanks in advance

 

[GHTROUT]

-ACD does not consume TN licenses.
-An ACD data block takes a lot longer to print out and will not show at all in a LD20 PRT TNB
-There is a half second delay added to ACD in my observation
-Either way you go there will be two channels used for any call to a DN that is ACD NCFW or Phantom DCFW'd.
-Depending on the restrictions and disconnect controls in place, you might find one method (ACD vs. Phantom) works and the other does not.

I use Phantoms for the application you are facing.


~

http://www.GHTROUT.com/

 

[lretrievers]

If you are running Succession 3.0 or higher, and are networked, I would use phantoms in those cases. Phantoms do not eat up a TN license in Succession 3.0 or higher. Call Pilot was designed to use "phantoms". ACD queues will work in a stand-alone environment, but again, you may wind up having some issues if you are networked. If you are considering using IP trunking at all now or in the future, use phantoms.

 

[johnpoole]

phantoms do take lic in my rls 3 81c.. and we are networked. my call pilot and my suscession work perfect without phantoms.. i use maxp 1 acd for maybe 400 redirects.. if i was doing a few hundred i woud use idc.. inbound 1234 translates to 9 xxx xxxx.. works the same as when my did needs to dial a 1fb to a key system.. most of our remotes have either tie's or linesides.. if your using maxp 1, opt cff will let you use the ncos of the inbound trunk for toll concerns, a phantom with cdb opt cff, lets you set the ncos as if it is a set... opt cfo, ignores the ncos of the set, and just looks at the originating trunk for cfxa treatment.. when i got to this site we had 3 to 400 phantoms.. now we have 3.. i use those when the end user needs to change forward dest with rcfw..

john poole
bellsouth business
columbia,sc

 

[lretrievers]

It uses a phantom TN license, which the customer doesn't pay for and there is a flat number of them given with each Succession. Some number over 32,000; By design, Nortel is recommending the use of phantoms over ACD DNs and if something doesn't work right built as an ACD DN, they will tell you to out it and build it as a phantom. That has been my experience so I tend to build as much as I can with phantoms as that is the "recommended" practice.

 

[janaya]

I too use phantom TN's without it taxing my ISM limits.

John

 

[johnpoole]

the bad thing about that is you will have lic left but still run out, your slt does not match actual because of phantoms in service. i haven't ran into this but have seen post on that subject.. i do know pre-rls 3, when i outed all of those phantoms, i did get tn's back

john poole
bellsouth business
columbia,sc

 

[lretrievers]

Pre-Release 3.0, that is true. That was a major change in the way they count TN licenses vs. ISM's in Succession. I have not experienced a problem with a discrepancy with the SLT and what I have actually used. When I use a phantom, if I run an SLT, it is taken from the phantom count.

 

[Argonaught]

Thank you for the replies. I need to get clarification on the impact of the two channel's used with Phantom and ACDN's.