phantom problem with forward

[pbxgirltech]

Nortel CS1000E ... I have a phantom programmed to DCFW to users cell phone. When call cell directly the cell voice mail answers after 3 rings; but when calling our toll free number and entering users extension, it rings the cell but disconnects after 3 rings instead of going to the cell voice mail?
The CLS has CTD and CFXA, NCOS is 7. Example is I dial TFN 800-xxx-xxxx, recording says "if you know parties extension dial it now" I dial xxxx, it rings users cell but then drops after 3 rings instead of voice mail picking up.

 

[30n30w]

It would seem that you're using callpilot to answer and transfer?
30n30w

 

[pbxgirltech]

the phantom is programmed to dcfw to the users cell phone not call pilot

 

[30n30w]

Example is I dial TFN 800-xxx-xxxx, recording says "if you know parties extension dial it now" I dial xxxx,"

If the call is not going through callpilot, what is saying "if you know parties extension dial it now" ?

30n30w

 

[DFKSydney]

I am with 30N....

There is something on the toll free number that answers, gives a voice prompt then transfers.

IF this device is connected as extensions on the PABX, have a look at the CLS of its extensions for CFXA and FTTU.

The NCOS may be at issue as well. Either set an extension to NCOS 7 and test direct to the cell, or check in LD 49 for what it is allowed to dial.

 

[sporty2]

What release is the CS100E ?
sporty2

 

[Splic3d]

Post the TNB of the phantom ext. That will help us. Also make sure you don't have a Mbox setup for the phantom Ext in CP.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[pbxgirltech]

I had this same problem last month. Our programming was good, but I had same result as you. Turned out it was an issue with the cell provider...I had to contact them and turn in a ticket with their tech support people