handwritten
Technical User
Hi,
I have an interesting problem. A subset of our users are experiencing phantom message waiting indicators. The light is lit when a new message is waiting, but when the user checks the message, the light is still lit. I suspect this is a problem with our Kinesis voicemail server because in the MWI section for an affected user, the "New Messages" counter is 0, but the "Last MWI sent" is "ON". When I manually resync that user, the light is extinguished and the "Last MWI sent" is "off". I can turn a light on or off manually from any phone with no problem. We are running Kinesis 3.5 and Mitel MCD 6.0 something-or-other.
I have an interesting problem. A subset of our users are experiencing phantom message waiting indicators. The light is lit when a new message is waiting, but when the user checks the message, the light is still lit. I suspect this is a problem with our Kinesis voicemail server because in the MWI section for an affected user, the "New Messages" counter is 0, but the "Last MWI sent" is "ON". When I manually resync that user, the light is extinguished and the "Last MWI sent" is "off". I can turn a light on or off manually from any phone with no problem. We are running Kinesis 3.5 and Mitel MCD 6.0 something-or-other.