Phantom message in public folder

[cpfcu]

Our e-mail server is running Win 2K SP 2 and Exchange 2000 SP 3, with Outlook XP clients. A public folder named Mortgage Dept. has a public e-mail address assigned and is accessed by four clients using shortcuts in the Outlook Bar. Two of the client shortcuts show 0 messages and two of them show 1 message... yet when I look at the folder in System Manager, there are 0 items. When I added a shortcut to my Outlook Bar, I show 1 item as well. The “maintain per-user read and unread information for this folder” setting is disabled for this folder. Any suggestions? Thank you!

 

[Zelandakh]

In ESM, grant yourself Owner permissions and see if that makes a difference.

<signature for rent>

 

[cpfcu]

I was the original creator of the folder and that should give me Owner permissions (still, I double-checked anyway, and they are set ). In addition, the regular users all have Editor permissions, the Default user has Author permissions, and the Anonymous user has Contributor permissions. Perhaps I could try giving the users Owner permissions as well?

 

[GreatSeaSpider]

I've just come accross the same problem, we have a common inbox which we all check, outlook shows it having 1 unread email, but there's nothing there

andybody else seen this?

cheers,

Pete

 

[cpfcu]

Sorry, I forgot that I had a conclusion to share! It ended up that one of the users right-clicked on the folder, and clicked on "Mark All as Read". That solved the problem, so I guess I will leave the "why?" for some other time.

 

[GreatSeaSpider]

lol thanks for that *brushes problem under rug*

 

[cpfcu]

LOL That falls under "now it ain't broke, so I ain't fixing it *now*".