Using ACS R8 and Messaging R7.
We have an emergency mailbox setup so callers can leave a message after hours and the message will be forwarded to the on-call person. From the AA, the caller presses 9 and it transfers to ext. 47. Ext. 47 is setup as a guest mailbox with outcalling (there is no actual ext. 47). This all works fine. What I wanted originally was to setup ext. 47 as a phantom mailbox pointing to my extension (15) so that all messages would be sent to my phone and the message light would light. However, outcalling does not seem to work with phantom mailboxes (it won't outcall). So now I have to remember to check messages on ext. 47 periodically since there is no phone if the on call person doesn't remember to delete the message. I don't want messages left directly in my mailbox (15) to outcall and the priority setting for messages seems like a hassle for callers. I don't want to use the auto copy setting for ext. 47 because message will fill up that mailbox if they aren't deleted.
Is there any way to setup ext. 47 to outcall and send the messages to ext. 15 without messages being stored at ext. 47 (like setting up ext. 47 as a phantom mailbox with outcalling)?
We have an emergency mailbox setup so callers can leave a message after hours and the message will be forwarded to the on-call person. From the AA, the caller presses 9 and it transfers to ext. 47. Ext. 47 is setup as a guest mailbox with outcalling (there is no actual ext. 47). This all works fine. What I wanted originally was to setup ext. 47 as a phantom mailbox pointing to my extension (15) so that all messages would be sent to my phone and the message light would light. However, outcalling does not seem to work with phantom mailboxes (it won't outcall). So now I have to remember to check messages on ext. 47 periodically since there is no phone if the on call person doesn't remember to delete the message. I don't want messages left directly in my mailbox (15) to outcall and the priority setting for messages seems like a hassle for callers. I don't want to use the auto copy setting for ext. 47 because message will fill up that mailbox if they aren't deleted.
Is there any way to setup ext. 47 to outcall and send the messages to ext. 15 without messages being stored at ext. 47 (like setting up ext. 47 as a phantom mailbox with outcalling)?