Phantom DN Setup on an MICS?

[evB]

Hello Guys,

Does anyone know how setup phantom DNs on the MICS? These are extensions that exist in database for the most part and have all the functions of a regular phone, but no dedicated phone. There is some information in the Installer Guide but not enough.

I will be grateful for any info.

thanks
EvB

 

[jerryreeve]

When the installer guide refers to a phantom dn it is refering to a method that allows you to use answer DN to assign a button on a phone that will ring just like a regular phone such as: on your phone (23) assign a phantom DN for DN 33 as appear and ring. now even though dn 33 has no phone attached if someone dials intercom 33 it will ring on a button on phone 23.


JerryReeve
Communications Systems Int'l
com-sys.com

 

[executone]

Mroberts posted this awhile back:

How to create virtual DN:

Well, you can go plug a phone into a jack and temporarily punch it down on the pair appropriate for the virtual extension i.e.. 300. Then assign the target line for that person's personal DID to the phone. Then do a line redirect (Feature 84), press the target line button, then press the IC button, then your destination code to get out (9), then the number you want to forward the calls to (cell phone or other outside number).
You can then remove the phone and the cross-connects and proceed with the next number.
Now, I haven't had good luck with hard call forwarding a phone to a mailbox and then removing the phone. It eventually says "not in service". The way I have gotten around that is to assign the target line to a hunt group (707) then make the first port of the voicemail (feature 985) the only member of the hunt group. Then create mailbox 707 and assign it to extension 707. So that the target line rings the group, which rings the voicemail. The voicemail sees the mailbox attached to the group and plays the personal greeting.
But the only draw back would be that it is an either or situation. Either the person has their calls automatically forwarded outside the system OR they have the call go straight to their mailbox.
Now if you choose the second scenario and have a NAM voicemail you could do an Outbound transfer from the mailbox. The person would record their personal greeting saying, "Hi this is Melissa, leave me a message after the tone or press 7 to be transferred to my cell phone."

Or,
If you can dedicate a phone (an old one, beat to death works here too), hang it in the phone room and assign answer keys of your phantom DNs to this phone. The number of answer keys your system can assign is based on its software release and version. Then program the phantoms like real phones. Because the phones now have an appearance in the system they will work steadily. We haven't tested external call forward but have tested all other routing to Voice Mail.
Or,
THIS WILL WORK BUT THE INCOMING DIGITS MUST MATCH THE MAILBOX DIGITS, ANOTHER WORDS IF YOU HAVE 4 DIGITS INCOMING YOUR MAILBOX HAS TO BE 4 DIGITS.
Line Programming:
1. Build a Target line, example: 145
2. Enter customer received digits, example: 4598
3. Prime Set: None
Hunt Group Programming:
4. Select a Hunt Group number (1-30)
5. Accept the default Hunt Group Extension that is associated with the Hunt Group
number or make a new one.
6. Add a Member DN to be that of the NAM Voicemail DN.
7. Under Line Assignment, assign the Target Line to the Hunt Group.
8. Shorten the Time Out Que to be the lowest, 15 seconds (default = 60)
9. Make the Overflow extension to be the NAM Voicemail DN.
Mailbox Programming:
10. ADD a guest mailbox
11. Make the Extension of the mailbox to be the Hunt Group Extension

 

[jerryreeve]

Thanks for finding that post, do you have the thread for it?
I was looking and couldn't find it to refer evb to.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[executone]

Jerry,

I looked on forum, but could not find it. I had added it to my little list of notes. Made sure to give Melissa credit for her work though.