We have a CS1000 switch and a Contact Center 7 Express system.
We sometimes get phantom calls stuck in our skillsets. They can not be answered and the wait time will keeping growing causing our stats be invalid. Only way to clear them is to run pscan. Does anybody know what causes them and how to stop them? BT are trying to get Avaya to fix it, Avaya are clueless.
Here is an example phantom call that I managed to extract out of pscan. Any information on phantom calls will be a great help to me and my business. Thanks!
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Selected Retrieve/Refresh Option: Waiting Calls Only
Retrieval/Refresh Timestamp : 2011 Mar 03 16:29:57.953
Saved On : 2011 Mar 03 16:30:21.187
-------------------------------------------------------------------
Call Id: 1000000026
Agent Id:
Call Type: CDN
Site Name: Local
App Name: MultimediaFlow
Waiting Time: 08:14:51
Call History:
LocalCallArrived-0
CallInterflowed-0
CallHandedOff-0
LastEventTime:01/03/2011 08:15:06
-------------------------------------------------------------------
Selected Retrieve/Refresh Option: Waiting Calls Only
Retrieval/Refresh Timestamp : 2011 Mar 04 10:59:22.765
Saved On : 2011 Mar 04 11:01:15.921
-------------------------------------------------------------------
Call Id: 5405620
Agent Id:
Call Type: CDN
Site Name: Local
App Name: Trade_Sales
Waiting Time: 01:41:22
Call History:
LocalCallArrived-0
CallInterflowed-0
CallHandedOff-0
GiveRingback-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
LastEventTime:04/03/2011 10:57:41
We sometimes get phantom calls stuck in our skillsets. They can not be answered and the wait time will keeping growing causing our stats be invalid. Only way to clear them is to run pscan. Does anybody know what causes them and how to stop them? BT are trying to get Avaya to fix it, Avaya are clueless.
Here is an example phantom call that I managed to extract out of pscan. Any information on phantom calls will be a great help to me and my business. Thanks!
-------------------------------------------------------------------
Selected Retrieve/Refresh Option: Waiting Calls Only
Retrieval/Refresh Timestamp : 2011 Mar 03 16:29:57.953
Saved On : 2011 Mar 03 16:30:21.187
-------------------------------------------------------------------
Call Id: 1000000026
Agent Id:
Call Type: CDN
Site Name: Local
App Name: MultimediaFlow
Waiting Time: 08:14:51
Call History:
LocalCallArrived-0
CallInterflowed-0
CallHandedOff-0
LastEventTime:01/03/2011 08:15:06
-------------------------------------------------------------------
Selected Retrieve/Refresh Option: Waiting Calls Only
Retrieval/Refresh Timestamp : 2011 Mar 04 10:59:22.765
Saved On : 2011 Mar 04 11:01:15.921
-------------------------------------------------------------------
Call Id: 5405620
Agent Id:
Call Type: CDN
Site Name: Local
App Name: Trade_Sales
Waiting Time: 01:41:22
Call History:
LocalCallArrived-0
CallInterflowed-0
CallHandedOff-0
GiveRingback-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
CallEnqueued-0
CallDequeued-0
LastEventTime:04/03/2011 10:57:41