User says when a secondary line key rings on his phone his PRG member would also ring.
User has prime DN 5686 (5330 phone) with personal ring group 5686 with 1 member 5691, a 5610 phone. He also has a secondary extension 3289 (non-prime broadcast group) set to ring.
I just worked a service issue where the 5610 lost contact with the controller thru a network issue and had it resolved.
He insists that before the trouble whenever he received a call on 3289, 5691, the member of 5686's PRG would ring also. From what I've read and experienced, PRGs don't work this way. 3289 should just ring on his phone until answered or rerouted. Am I crazy? Thanks
User has prime DN 5686 (5330 phone) with personal ring group 5686 with 1 member 5691, a 5610 phone. He also has a secondary extension 3289 (non-prime broadcast group) set to ring.
I just worked a service issue where the 5610 lost contact with the controller thru a network issue and had it resolved.
He insists that before the trouble whenever he received a call on 3289, 5691, the member of 5686's PRG would ring also. From what I've read and experienced, PRGs don't work this way. 3289 should just ring on his phone until answered or rerouted. Am I crazy? Thanks