Personal Ring group

[glennmitel]

Hello

how to i get my mobile and desk phone to ring at the same time and then to be able to hand off to my mobile

i am unable to enter my mobile or speed call in the PRG form

please help



CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[Supernova99]

you have to have external hotdesk licence to do this
You then create a hotdesk user and tick the external hotdesk option
you then add your mobile number
once completed you can then add the EDHU number in your PRG

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[LoopyLou]

Program a "handoff" key on your desk set.

The single biggest problem with communications is the illusion that it has taken place.

 

[Supernova99]

@loopylou
nice catch!

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[glennmitel]

hello

i have tried that and i get the words not allowed in the screen and my mobile never rings at the same time


CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[Supernova99]

how are you dialing?
are you trying to dial from an external line to your DDI line?
Also if you dial your EDHU number does it call your mobile?

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[glennmitel]

i have just tried to call the EDHU and i get out of service

CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[Supernova99]

so you need to take a look at your programming for your EDHU device
Have you set the correct Class of service options?
Hot Desk External User – Permanent Login Yes
Also in the user/device form have you added a outgoing dialling prefix?

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[glennmitel]

right got both ringing now but when i answer on the mbile i have to press any key to answer the call and in call features are not working

CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[Supernova99]

You need to turn off Hot Desk External User – Answer Confirmation
in class of service

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[glennmitel]

thanks thats now working but still no incall features

CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[Mitelpassion]

class of service requires always logged in to be enabled in your scenario..

 

[Supernova99]

you need to enable this in the System Options form
It is at the bottom of the form
External Hot Desk - Single Digit Mid Call Features


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[glennmitel]

thats enabled as well but still not working

i am using SIP and keep getting a +infront of the calling number as well

CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[Supernova99]

SIP trunks require a different options to be in enabled in the SIP peer profile

Make sure that you follow the interop programming instruction for the telco providing the SIP trunks

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[glennmitel]

i have done this but i will check again



CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[LoopyLou]

you also have to make sure a receiver remains attached to the trunk for the duration of the call to support incall features. Not sure how to do that on SIP. On PRI I believe there was a circuit descriptor option or COS option that applied. You need to make sure you can pass dtmf back to the 3300 ( ie the digits you punch for the in call features )and that a receiver is there to accept the DTMF. Again not sure about the setup for SIP.

The single biggest problem with communications is the illusion that it has taken place.