Personal Contact - VM Option to Connect to Cell Phone 1

[CWMSystemAdmin]

Hey All,

I'm having some issues here with my Mitel 3300 ICP. I setup a personal contact for a user to forward calls to their cell phone. As long as I call from an internal phone it gets to the persons voicemail then after you press option 2 it goes to the cell phone.

If I call from an external phone I get to the VM and press option 2 again. It directs me to the cell phone and the phone will ring but it re-directs really quickly back to the auto attendant. I have tried it with various phones and it'll ring once and then just re-route back to the auto attendant.

Any help on this would be greatly appreciated

Cheers,

Lou

 

[kwbMitel]

The COS of the VM ports needs Public trunk to Public trunk connect enabled.

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What's most important is that you realise ... There is no spoon.

 

[CWMSystemAdmin]

Thank you!

This works great now. I appreciate the help.

Cheers,

Lou