Persistent VoiceMail Notification 1

[hollebcons]

Hi,

We used to run Panasonic DBS which had a nice feature which called or paged the user while they had unchecked new messages in their mailbox. The feature allowed to differentiate the messages by priority and use a different call pattern accordingly.

Can any of that be implemented in IP Office?

Thank you,
Vladimir Mikhelson

 

[gknight1]

i haven't been doing this long, but the only thing i can think of would be something like the voicemail ringback option.

 

[hollebcons]

VoiceMail ringback does it once. We need to be persistent until the user checks their voice mail.

Thank you for your reply,
Vladimir

 

[telecomtekperson]

Voicemail ring back will ring the phone (if it has a message) every time, after the handset is replaced. If that's not persistent, I dont know what is....

 

[aarenot]

Route the voicemail ringback call to a start point in VMPRO that leads to a post dial action which plays the persons VMBox name recording in a loop, over and over on the overhead paging. That might be more persistent.

OK, just kidding.

HAPPY NEW YEAR!

 

[hollebcons]

Guys,

Both suggestions are great, especially the one with overhead paging. I will give it a try right now. Joking...

What I am looking for is getting somebody's wearable pager activated per certain schedule depending on the urgency of the message left until they check the message.

Thanks everybody and Happy New Year!!

Vladimir

 

[aarenot]

http://www.enotifyme.com/

Also, some paging companies offer email driven paging so your customer may be able to accept an EM to send a page to the pager. Check with the customer if their paging service offers this feature. Then you can use broadcast on a hunt group to send it to as many as you want. Forwarding set up using a rule in outlook can also forward the message on to whatever address you want.

 

[aarenot]

http://www.notepager.com/download.htm

TRY THIS.

 

[hollebcons]

aarenot,

Thank you for the link. I will look into the NotePager solution, although from the first glance it looks like it will not work since it does not integrate with the IP Office.

In you previous message you mentioned, "Then you can use broadcast on a hunt group to send it to as many as you want."

My questions are:

1. How do I initate a call flow by timer, e.g. every 30 minutes?

2. How do I check whether the user still has an unread message?

3. How do I access the message properties, like private, urgent, etc.?

Thank you,
Vladimir

 

[dphoneguy24]

Hopefully - Outcalling in voicemail is supposed to be included in release 4.0...Lets wait and see...It's about time though.

 

[hollebcons]

dphoneguy24,

Thank you for the reply.

Do you have any technical details of the outcalling implementation by Avaya? Do they have any ETA for the new version?

Thank you,
Vladimir

 

[aarenot]

They have outcalling to a pager now, just not cascading outcalling. I have set up VM to trigger a single pager before.

The idea I had was the paging companies can sometimes issue a page triggered by an email. So, if they can do so, all you need to send is an email to activate the pager. Using a hunt group to leave the message could drive emails to multiple users which are members of the hunt group, even phantom users email addresses. This would send an email to members of the group to trigger multiple pages. As far as the timers, unread, and mesage properties, I have not really considered these.

I think I sent the wrong link earlier, try this one. I have not implemented this, but just some research i have done.

http://www.notepager.com/webgate.htm

 

[hollebcons]

aarenot,

Thank you for the reply.

I do have single page dial-out implemented as well as an e-mail notification with or without .WAV file attached using available Avaya IP Office features.

The keywords in my question are:

1. Scheduled, i.e. periodic notification;
2. Stop notification when message is read.

Thank you,
Vladimir

 

[badsushi]

This program works great for Pagers:

http://www.reillytele.com/VMAlerter/

With alot of tweaking I used it to leave new messages in mailboxes, then ipo's callback for cell's.

Pretty messy with dup messages but got me by.

 

[hollebcons]

badsushi,

Great. Thank you very much.

It is very close to what I was looking for. It does not allow assigning schedules so it would not call in the middle of the night and it does not allow to recognize the message properties, like priority, personal, etc. and modify the notification pattern accordingly.

Do you think the developer(s) would be willing to enhance it or share the source code?

Can you please provide more specifics of how you left messages in mailboxes so the IPO would call cell phones.

Thank you,
Vladimir

 

[badsushi]

Can't take much credit, didn't write it and found it somewhere on this board...just couldn't find the post.

Ya definatly not perfect.. but free

I have asked several people on tek tips if they would be willing to write a cascading messaging proggy, i'd be more then happy to pay bucks, never worked out. Anyway you'd have to asked sombody over there at reillytel. With 4.0 right around the corner my company is just going to w8 it out at this point.

For the cells I put in alot of pauses followed by a few digits i.e. #1911,,,,,,,,,,,,,,,# (i have a shortcode that does #1XXX voicemail collect)
I was able to get it to leave new blank messages in a mailbox say mb 911, this way it would trigger the ipo's callback feature and do the normal ip office outbound alert you can even go a step further and bump another timer out farther to leave a blank message in a different mailbox that would trigger a new number, but then u have to clear out messages from both boxes to get it to stop. use your imagination it only gets even more messy...
Good luck!

 

[aarenot]

if you set up a condition in a custom start point for leave mail you could send the caller to a different MB at different times. Then set up the alerter to only send pager call for certain MB's. Also, the leave mail could include a menu prior to the leave mail action that asks for a priority, then sending to a different MB based on the menu choice. Each MB could have a different callback set up.

The cell phone notification I have set up was using the callback feature. the help files in manager, and vmpro should show you how to set this up.

it has been a while since I have done this, so it is not all real fresh in my mind.

 

[badsushi]

nice... iiiiiiiieeeeee I might have to break out my external modem and try again

 

[aarenot]

lol,

just because you can is not always a reason to do. Now if on billable time, knock yourself out.

 

[hollebcons]

Guys,

Thank you for the ideas.

First, I will need to install the modem in the VMPro server, which will not be so easy since it is a 1U blade... I am assuming I can only use a local COMx on the VMPro server not IP Office ports with the VMAlerter.

Is there a way to remove these blank "trigger" messages using VMPro tools after the user checks their last new message?

Thank you,
Vladimir