Perplexing Print Problem

[fishchips]

Hi all,

I'm having difficulty with a remote user printing from Citrix and wanted to see if anyone has any ideas.

The user is in Costa Rica and connnects his laptop and a HP2600n printer to a Cisco router which has a VPN setup to another Cisco router here in the UK. The user connects to Citrix with his browser via CSG which sits in our DMZ and opens a published desktop to access applications.

I have the printer setup on a print server in the UK and this has been imported into the Farm with a policy set to assign that printer to the users subnet and set the printer as his default. All Citrix servers in the farm have the drivers installed and the driver name coresponds to that on the laptop.

I can send a test print from the print server and it prints. I can send a test print from the laptop and it prints.

If I send a test print from within the published desktop or from an application within Citrix the job shows up in the print que on both the published desktop and the print server but never prints and the printer shows no activity at all.

What is strange is that I cancelled the print job on the print server which left it sitting in the que with 'deleting' added to the name, as you would expect. I restarted the spooler service on the print server and the job then printed.

Any ideas on this would be great as I'm stumped.

Cheers.

 

[enigma99]

fishchips,
Can you try this scenario out to see what it does.

1. Create the print queue on the Citrix server and share it out.
2. Have the user connect to that server (you can do this by creating a copy of your publish application and then removing all but the one Citrix server with the print queue) and try to print to that printer.

This should help you troubleshoot the issue.
It sounds like its a printer driver issue (mismatch) on the citrix server.

See if you can "dumb" down the driver to a native print driver (usually the HP LJ 4 will do) and see what it does.

Hope that helps.

 

[fishchips]

thanks enigma99,

when dumbing down the driver do I just change the driver on the print server to the LJ4 or does this need to be done on the client laptop as well.

I'll try out your other suggestion as well and post the outcome.

 

[enigma99]

fishchips,
You will be dumbing down the driver on the Citrix server that you are creating that print queue on.

That way...you know that the Citrix server itself has the print driver already available.

Let me know the results and we can go forward from there.
Thanks.