PCPro 10.5.50 for sv9100 unable to access all programs

[bones797]

Hi,
Please excuse my ignorance I am new to sv9100. I have used PCPro on sv8100 before on v6 and had no problems. This new customer i have acquired recently, previous maintainer, has deleted all normal accounts like tech, admin1, admin2. I have a login for webpro and PCPro but i do not get access to all accounts to change things. In 90 i have access to 90-06 and nothing else it is really frustrating any ideas.

 

[belevedere]

In the programming manual NEC lists a manufacturer password. See page 1-3 in the attached document.

 

[bones797]

belevedere,
Thanks for you help unfortunately the previous maintainer has somehow deleted necii, tech, ADMIN1 and ADMIN2 and put in their own logins and passwords.
I managed to get a copy of them when i was on site and used webpro and command 90-02

. This shows some pretty weird setup.
The TCIG login says it is installer but when you login using it it says the level is (SA).

The photo I took of program 90-02 was on site. I cannot access 90-02 remotely I am very confused.

 

[belevedere]

NEC has a way to get in and default the passwords. You need to contact them probably through a dealer. Your only other option is to default and reprogram the system. If you have a back up of the database you can re-key it. It should not remove any licensing since that is linked to the CPU SN.

 

[CoralTech]

I would, load the program in PCPro using necii creds. You then load the database and it should give you access to that info.