pcAnywhere 9.2 ignores Ctrl-Alt-Del on Win NT

[jurg]

Connecting to Host over internet. No problem connecting and controling but the Ctrl-alt-del button does not send command to Host or (probably) the Host does ignore the Ctrl-Alt-Del button. The Ctrl-Alt-Del button is available on the remote (NOT greyed out)
Host is NT 4.0 with servicepack 6 running pcAnywhere 9.2, Remote is Windows XP with pcAnywhere 11.
Must have Ctrl-alt-del to log on and off. Please help!

Thank you in advance

Juerg

 

[jpm121]

I don't have access to precisely that version, but I know later PcA versions had a setting buries somewhere in the options page to allow sending that sequence over the connection instead of affecting the client machine. Hope this helps...

 

[jurg]

Thank you for the suggestion. However, the problem must be on the host side. We have tested it with other hosts where CTRL-ALT-DEL was working.
So the question is still how we can get CTL-ALT-DEL to work on this particular pcAw host.

Best regards
Juerg

 

[jpm121]

Make sure you're running PCA as a service on the host machine:

http://service1.symantec.com/SUPPOR...Document&prod=&ver=&src=sg&pcode=&svy=&csm=no

 

[jurg]

Thank you again. PCA is running as a service. Based on the information on the link you gave, we tried to change away from the display compatibility mode on the host - but then we could not connect anymore.
We can reboot the machine remotely, transfer files, etc. but it does not accept the CTL-ALT-DEL command (this command is available on the client).
Guess we will have to find a different tool...