PCA Personal Call Assistant

[Thorpz]

Hi There,

I have just inherited a cs1000 phone system, which i have never used before, so pardon my lack of knowledge.

Users are asking for the PCA ability, i can see we have licences and PCA are even assigned to extensions. However i thought it was just a case of entering the mobile number into the hotline PCA? However it doesnt appear to be working.

I did an ld 57 to get the codes, however upon the desk phone hitting * and entering the PCVA or PCAA code (*1111 and *1113 respectively) the phone doesnt allow because of the asterix *. Im confused!


Next steps in troubleshooting would be??

any help would be great!

Many Thanks

 

[Pudge99]

Can you post a print of the virtual TN you are are using for the PCA? You may need CFXA in the CLS, if the number is an external mobile number.

 

[Thorpz]

Is this what you require?

DES PCA
TN 108 0 04 22 VIRTUAL
TYPE PCA
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
ERL 0
ECL 0
FDN
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 99
SCI 0
SSU
XLST
SCPW 2363
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FND HTD TDD HFD CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR ICRD MCDD T87D MSNV FRA PKCH
CPND_LANG ENG
HUNT
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2294 0 MARP
CPND
CPND_LANG ROMAN

 

[Reusser]

don't see key 1, but as mentioned by Pudge99, you may need CFXA in CLS if call goes outside PBX.

KEY 
	0 aaa yyyy	Primary PCA DN, where aaa = MCN,
                        MCR, SCN, or SCR, where yyyy = the 
                        primary DN.
                        Note: The PCA should never be 
                        configured as a MARP in an MADN 
                        group
	1 HOT P nn yyyy	Target PCA DN, where nn = PCA DN
                        length (maximum length is 32), 
                        where yyyy = the target DN.
                        The HOT P key is the default key.
                        This key must be configured by the
                        user.

.
Feature operation
The PCA feature operates as outlined in the following sections.
Activating and deactivating PCA at the user level
Three Flexible Feature Codes (FFC) enable the user to activate, deactivate, or change the target DN on a PCA.

To activate or deactivate PCA, perform the following steps:
1 Press the DN key of any terminal connected to the system on which PCA is configured.
2 Enter one of the following FFC codes:
a To activate or change PCA, enter the PCAA FFC.
b To deactivate PCA, enter the PCAD FFC.
c To verify the current status of PCA, enter the PCAV FFC.
3 Enter the prime DN of the terminal.
4 Enter the Station Control Password (SCPW) of the PCA to be changed. If no terminal is configured, the SCPW must be configured on PCA.
5 Enter #, the end-of-dialing digit.

 

[Pudge99]

Unfortunetly your print got chopped off, however change the CLS - CFXA (call forward external) and give it a try.

 

[Thorpz]

Hi Pudge,

Thanks for this, Can you give me the command to add the CFXA?

 

[Pudge99]

>LD 11
REQ: CHG
TYPE: PCA
TN:108 0 4 22
ECHG: YES
ITEM: CLS CFXA
(RETURN)
(RETURN)

Give that a try!

 

[Thorpz]

See below, The CFXA and CNDA have been added to the CLS. still a No go! Any other ideas?

TN 108 0 04 22
DATE
PAGE
DES
MODEL_NAME
EMULATED

DES PCA
TN 108 0 04 22 VIRTUAL
TYPE PCA
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
ERL 0
ECL 0
FDN
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 99
SCI 0
SSU
XLST
SCPW 2363
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FND HTD TDD HFD CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR ICRD MCDD T87D MSNV FRA PKCH
CPND_LANG ENG
HUNT
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2294 0 MARP
CPND
CPND_LANG ROMAN
NAME Bob Marley
XPLN 27
DISPLAY_FMT FIRST,LAST
01 HOT P 12 90777777777
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 23 NOV 2009

 

[Champino]

You should change the CLS CTD to CLS TLD and check if the NCOS 7 allows dial out.

>LD 11
REQ: CHG
TYPE: PCA
TN:108 0 4 22
ECHG: YES
ITEM: CLS TLD
(RETURN)
(RETURN)

 

[Pudge99]

01 HOT P 12 90777777777????

Is 9 the outside trunk line access code?
If so, the number dialed in this example is 0777777777??

 

[Thorpz]

Hi Champino,

unfortunately that didn't work mate.


Hi Pudge

I just edited, as it was my personal mobile

and yes 9 is for the outside line.

Any other ideas?

 

[Reusser]

Do other PCAs work for other Users?

What if you change hot p to an internal number?

what do you see if you trace TN?

 

[Thorpz]

PCA's are not working accross the practice, which leads me to believe something is disabled for PCA, however its fairly simple and should just work.

Changing the Hot P to an internal number doesnt work either.

Again i have little knowledge of the CS1000, how would i trace tn? LD 80?

 

[Reusser]

check FTR_Data
ld 21
req: prt
type: ftr

look for PCA should be on
also TPDN <-- does not need an entry but if there would be the default location for PCA

 

[Thorpz]

**DAPC**PREFIX TABLE NO: 00 **
UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**
UNKN*
E164* 00 0
PRIV*
E163* 00 0
TELX*
X121*
NATL*

**DAPC**PREFIX TABLE NO: 01 **
UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**
UNKN*
E164* 90 90
PRIV*
E163* 90 90
TELX*
X121*
NATL*

OPT ABDD AHA EBIN BIXA BLA BOHD CHDD CFF CFRA
COP CPA CTA DBD DNCA DNX DSX DRE
DSTD FACD HTU HVD XBL IC2 IDP XLF
IHD ITG FKA LOA LRA MCI MCTD CUI
MWUD NCA PCMD PSA PVCA RECA REA RNA
ROR RTD ROX SBD SDDE SIAD SLD SYA
THPD TTAA VOBA CWRD HLPD HRLD
CXOD BWTD
DGRP 10
IRNG YES
PKND 2
DNDL NO
SPRE 12
PREO 0
BPSS NO
SRCD 1234
EEST YES
DTMF NO
EESD NO
TTBL 0
MUS NO
HCC NO
ALDN
RECD NO
PORT 0
TFDR NO
RPA NO
MCDC NO
NAUT NO
IDEF NO
MTAR NO
LEND NO
MSCD NO
CONF_DSP
CNFFIELD NO
CNF_NAME CONF
INTFIELD NO
INT_NAME I
EXTFIELD NO
EXT_NAME E
BSFE NO
ASPCT 010
FXS NO
DFLT_LANG ENG
STS_MSG
MSG01 Please leave message
MSG02 Back to work
MSG03 In a meeting
MSG04 On a conference call
MSG05 At lunch
MSG06 Busy call
MSG07 Out of the office today
MSG08 On a business trip
MSG09 Project deadline today
MSG10 Will reply after
VO_ALO NO
PCA ON
TPDN
BFS_CFW YES
VO_CUR_ZONE_ZDM NO


PAGE 002

VO_CUR_ZONE_TD NO

 

[SL1M1]

Silly question but do you have PCA licences
LD 22
REQ SLT (Return)

Cheers!!

 

[Thorpz]

PCA 325 LEFT 34 USED 291

Thanks

 

[Reusser]

There are a number if patches for PCA most all are part of Deplist depending on software Rls and CPU type.

Make sure your patches are up to date.

after that and if still not working, might be time to try an INI

 

[StanleySteamer]

Can you post your LD 57 FFC info?