PCA for contact center agents

[foneguy8]

Can you use the PCA feature for an agent? I want the agent queue calls to ring to an agents cell phone.
Thank you for any help.

Jeff

 

[bignose21]

I would have to say no (Not that I have tried), but a call to an agent phone is delivered to the ACD key with an ACID to add a PCA the PCA has the same DN as the number you want to forward from. I do not think that you will be able to program a PCA with the same number as an ACID and do not think it would work.

 

[foneguy8]

Thanks for the reply, I tried to build the PCA with the ACID of the agent, and of course it gave me an error.