PC Rings when Phone Rings

[rval80]

I have a customer that is using the Avaya Call Assistant and the Outlook plug in. She says that when her desk phone rings, her pc rings as well. I'm trying to recreate the issue on my pc, as I'm not onsite right now, but cannot. Is there a setting somewhere that needs to be changed? Software level is 10.1

 

[intrigrant]

There is, that is what buser manuals are mede for or the F1 button aka help.
Alternativly disable sound in the windows volume mixer.

 

[budbyrd]

You need to turn it off in One-X. Configure tab telephony, there is a check box.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[rval80]

budbyrd, I tried that and it does not disable the ring. PC still rings when the phone rings.

 

[rval80]

Update. I notice now when I untick the sound notification box in one-x, my pc still rings, but only twice. There has to be a setting somewhere to turn it off completely.