PC rebooting automatically

[PryanP]

I work for a company that uses Compaq EVO.All of these PC's have EX installed on them. Some of the PC's, after we turn them on and they boot up, run script logic, all the icons on the desktop show up then the PC automatically reboots itself and it will not get out of this loop wihtout pressing F8 at the beginning of the booting process and enter into safe mode. What could be causing this problem and what is the fix for it?

 

[fs483]

Go into safe mode, then control panel, then system, then Advanced I think. After that look around, I think it's the third button, inside there, you'll find an option with a check box that says Automatically Reboot on Error. Uncheck that option, save, and restart windows. What that does is prevent XP from rebooting the computer when it finds an error during bootup. Hopefully it will continue booting and show what's causing the error.

Sorry can't remember the exact options, I'm using my pc with Win98.

 

[Sympology]

Nachi / Blaster do this.
Get them off the network and run an up to date Virus scan.

Stu..

 

[jamesj2]

Most likely a hardware driver a hardware driver issue. Verify against the Hardware compatibility listing from Microsoft for your operating system. If you had added new harware recently, that would be the issue. Also check the motherboard revision and compare against the manufacturer for defective boards.

http://www.desktopsupport.tv

 

[Sympology]

If it's not a virus, boot in safe mode, run MSCONFIG and disable as many options in the start up as viable. Then turn them on one by one to see if it's one of these.

I wouldn't of thought it was hardware as it wouldn't get as far as the desktop if it was. HOWEVER it may be a secondry driver (such a video card software or printer software)

Also is the version of software the Compaq OEM software, an image you created or a retail job?

We use hundreds of EVO using both versions and the only time this occurred is when blaster clobbered us.

Stu..

2 decades to retirement, 2 minutes from a breakdown

 

[PryanP]

I tried the suggestion saying to start up in safe mode. I did exactly like it said. I unchecked automatically restart and rebooted. It blue screened and in the stop message it gave ialmdnt5.dll error. I am looking into this to see what exactly this is any suggestions.

 

[1101001100110101]

Ialmdnt5.dll 115.772 6.13.10.3510
Intel Corporation Controller Hub for Intel Graphics Driver

Maybe try install new drivers in safe mode for your graphics card or uninstall the card reboot and have windows redetect it. As long as you have all the drivers etc. you need.

 

[PryanP]

Thanks for all the help. I believe that I have resolved the problem. I uninstalled and rebooted seems to be fixed.

 

[Spacegodzilla]

I am having this same problem, except uninstalling the drivers did not work. I tried manually installing the latest drivers, but I'm still getting the blue screen with the "ialmdnt5.dll" error. What might I do differently to fix this?