I have an existing customer with the old Nortel PC Attendant using a CIU. They will be upgrading in the next few weeks to a conveant solution (nortel partner). With this product they can monitor 150 extensions off the system. I am assuming this works like the old 2250 BLFs. My question is, with the BLFs, do they program like a BFS key on a phone where only one key is necessary to monitor the whole phone or do they simply monitor that particular key? Does the BLF only show the user busy if they are on key 0?
Currently this customer does not have 150 extension in sequence so I am going to have to dummy up some extensions and use IDC tables etc. to make this work. I am wondering if I can put my "dummy" number anywhere on the set and monitor the whole set or if I need to put it on key 0.
Hope this makes sense!
Thanks!
Currently this customer does not have 150 extension in sequence so I am going to have to dummy up some extensions and use IDC tables etc. to make this work. I am wondering if I can put my "dummy" number anywhere on the set and monitor the whole set or if I need to put it on key 0.
Hope this makes sense!
Thanks!