PBX: Meridian 1 81C Voice Messagin

[forumuser2]

PBX: Meridian 1 81C
Voice Messaging: MMail 12
ACD: Symposyum SCCS 4.0

Callers waiting longer in a queue receive an announcement offering them to input their phone number and leave an callback message.

Is there any simple solution providing a pop-up message on te agent's screen informing agent about the caller's callback request and phone number?

Thanks a lot for your valuable help.

 

[janaya]

not will Meridian Mail. You would need some type of CTI application to complete this, or a unified messaging system. Although I could be wrong, but I haven't heard of a way to do this.

JOhn

 

[forumuser2]

John
Thanks for the reply. Of course, you are perfectly right. I was thinking about CallPilot, but this is a bit overkill for my implenetation.