Pause In Corporate Directory

[kdscoj]

Hi,
I am building my own Corporate Directory CSV file with data from a separate database using OTM 2.1 to upload the file to the PBX. We have three PBX's in our system and have need to insert pauses in the dial string in the Corporate Directory CSV file to properly dial the other systems. Does anyone know what character can be used in the dial string within the Corporate Directory CSV file or if this is even posible?

Thanks.

 

[johnpoole]

you can use a , for a 2 second pause but it only works is you dial the acod, not after dial 9

john poole
bellsouth business
columbia,sc

 

[kdscoj]

Thanks for this info. I have tried a comma already and it gets interpreted as an end of field indicator and everything after the comma ends up in the Department field of the Corporate Directory display. There may be a way to tell it that the comma is data, not the end of the field. I have also tried a * and # with no luck. I did using the Personal Directory put a number in with pauses using the "Pause" button. It displays as a double line on the display. I don't know if this would correspond to any character that could be placed in the dial string.

 

[johnpoole]

strange, the switch will accept the , on an adl key, and give the pause after an acod... but the switch will not accept the , in anyother field i can find

john poole
bellsouth business
columbia,sc

 

[sandyml]

guess cuz a comma in a CSV (comma separated) file is a field separator -- wonder why the * doesn't work..

 

[johnpoole]

i don't see where a * is defined as a pause in the switch. because your in a cvs, the comma is a space and will not be a part of the compiled data.

john poole
bellsouth business
columbia,sc

 

[elturko]

Don't know if this will work for you, but typically in a CSV you can surround data that contains a comma with double quotes.

I don't know what your format is, but here's an example:
Headquarters,"918888888888,1234",MoreStuff,MoreStuff2
Branch Office,"918889999999,9876",Stuff,Stuff2

Good luck!

Matt

 

[Supportvzla]

The * should work. I believe there is a prompt in the route (OPR, I think) taht dont allow you to dial *

supportvzla