I have a vector that collects 15 digits after 3 different announcements (announcement 1 collects 8 digits, 2 collects 4 and 3 collects 3 digits). After the digits are collected, the call is queued to a skill. The agents on that skill use an in-house developed CTI application. I would like the CTI application to use the collected digits to pop info on the agent interface.
I know I have done this once about 2 years ago, but I don't seem to be able to figure it out this time.
I have a Definity G3si V12 with Contact Center Express.
Any ideas???
Thanks!
I know I have done this once about 2 years ago, but I don't seem to be able to figure it out this time.
I have a Definity G3si V12 with Contact Center Express.
Any ideas???
Thanks!