Passing dialed number digits to analog extensions

[TXGeoff]

Still learning IPO, so if this is a silly question please excuse the ignorance.

We use a fax server with four analog ports for incoming faxing. To correctly route the faxes to the right user, each user has a DID assigned to them. The way our vendor set this up in IPO there is a hunt group for each DID, as it looks like this is the only way to pass the last three digits (via the hunt group extention number) to the analog port. So if the DID is 713-xxx-8500, there's a linear hunt group called FAX500, with extension ID of 500, and the four fax line extensions. The incoming call routing sends calls to 713-xxx-8500 to Fax500, and Fax500 sends them the to fax server via the analog ports, which are set to DTMFF signaling, using the hunt group's extension (500).

In other systems I've worked with there's usually been a way to forward the incoming call and pass the last x number of called digits along as the call was forwarded. So I'd have a single linear hunt group with the fax lines in it, and all fax DIDs would point there. The system would preserve the incoming called ID and pass along the digits to the hunt group, which would then send them on to the analog ports (or T1) via whatever signaling I chose.

Is there a way to do this with IPO, or do I need to stick with the calls being passed to a separate hunt group for each DID? I'm concerned I'm going to run out of hunt groups long before I run out of DIDs.

Geoff

 

[Westi]

We have similar setups, but only 1 huntgroup with 2 or 4 ports
we created users that get the DID calls and forward those calls to the huntgorup, then in the huntgroup we have the fax server ports and those get the DTMFF signalling, it seems to work.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TXGeoff]

Tried creating a new huntgroup with extension 888 and sending an call to xxx-8501 there. It passes the call to the analog port with the 888 extension as the called number, not the 501 number I called.. I tried removing the extension from the hunt group and it doesn't send any digits at all.

I found a couple of really old threads about how to configure this, but so far, aside from creating a separate user for each DID, I haven't found anything that's working other than the current config.

Geoff

 

[busster]

I have heard that you can set up a short code which dials the hunt group, waits for it to answer, then repeats the number dialed. You then point the incoming route to the short code.

I also thought the DTMFB mode worked best.

 

[kwing112000]

I use the sort code method for this. You have 1 hunt group with your ports in it. say 300. You ports are normal analog ports withh no caller id. Lets say your DID is 2255. so you make an incomming call route of number 2255 with a destination of 2255. Then make a short code of 2255 with dial or dial ext. i forget. the number field will be 300D2255. then make user 2255 on the server and you are done. if you have a range of numbers like all 22xx numbers you can do a short code that covers them all like this.

22xx
dial
300D22N
0


Hope this helps



Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[TXGeoff]

Sorry, not familiar with short codes (this is only my second week working with IPO) so I have some reading to do, but does this mean I need to create a user for every DID?

Geoff

 

[kwing112000]

No you take incomming call routes and point them to short codes. but if your system is already using another way this may not work. you may need to stick with whats already set up.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[TXGeoff]

OK, thanks Kevin. I'll take a look at short codes and see if this might work better than the way it's set up now. Nothing that's not working so I have some time to play around with it. I'm just concerned that long term, the hunt group method that's being used now won't scale.

Geoff