fullspectrum
Vendor
I just troubleshot and fixed a problem on a Partner VS R5.0 that is the strangest one I've come across yet in my 10+ years of working on Partner systems. The user complained that when they went to x10's voicemail box and wanted to listen to an old message they would dial '0' to listen and they would all of a sudden hear the line ring and someone pick up on the other end (not in the building, this call is placed outside the system). The person on the other end got so annoyed the refused to talk to them. This happened every single time they checked an old message.
I couldn't believe it so I tried to duplicate the problem. I Dialed into ext 10's voicemail using intercom 777, 10#, password#, 2 to listen to messages, and then 0 to play the message. It happened exactly as they described, the line rang out to someone elses phone outside the system! I tried listening to a new message and it worked correctly. This only happened when listening to old messages and only after pressing '0' and it only happened on ext. 10's voicemail.
After rebooting the system, reseating the modules, and even moving the voicemail to a new slot on the carrier with no change in the problem I finally had to re-initialize the mailbox, loosing the messages they couldn't retrieve. This finally fixed the problem.
Has anyone ever heard of this? Could someone have hacked the system and done this? I'm suspecting its a corrupt hard drive but I've never seen this before on any other system!
I couldn't believe it so I tried to duplicate the problem. I Dialed into ext 10's voicemail using intercom 777, 10#, password#, 2 to listen to messages, and then 0 to play the message. It happened exactly as they described, the line rang out to someone elses phone outside the system! I tried listening to a new message and it worked correctly. This only happened when listening to old messages and only after pressing '0' and it only happened on ext. 10's voicemail.
After rebooting the system, reseating the modules, and even moving the voicemail to a new slot on the carrier with no change in the problem I finally had to re-initialize the mailbox, loosing the messages they couldn't retrieve. This finally fixed the problem.
Has anyone ever heard of this? Could someone have hacked the system and done this? I'm suspecting its a corrupt hard drive but I've never seen this before on any other system!