Partner Voice Mail VS R4.0 Hunt Group 1

[telcolady]

I created a Hunt Group. (772)I put four extensions into the hunt group. Ext, 10, 29, 36 and 37. I have a selector code (7) pointed at the Hunt group (772). When all the above extensions are busy with callers, the fifth caller to the Hunt Group gets ext 10 voice mail box message. I installed a VM Cover button, which works fine, except when the fifth caller calls into the group. I installed Do Not Disturb buttons at all four extensions. The DND buttons are not depressed, thus accepting calls. Any ideas why the fifth caller is going to Extension 10's voice mail box, and getting a message that was created for the night caller to get? How can I get around this?

 

[TouchToneTommy]

The hunt group is busy, and instead of "camping on" (which the Partner doesn't support), the call is either returning to the vm port that sent it, or is redirecting to 10 based on #306 for the VM port.

That's just kinda the way it is on Partner and HUNT groups.

If you had a Partner Messaging instead of VS mail, you can have a mailbox cover the group. See this thread:

http://www.tek-tips.com/viewthread.cfm?qid=1164280&page=1

 

[telcolady]

The client does not want callers going to a mail box. They want all callers to be connected to a live voice.

If I took the same extensions, removed them from the Hunt Group and put them in a Calling Group, do you think I would have the same results.

 

[TouchToneTommy]

The calling group would still be busy. You could add a S/L ringer as part of the group, so there's still a place for the call to go, but if the group is busy, and 2 calls hit at the same time, the 2nd call comes up against the busy group. Kind of depends on call volume.

When someone hears the bell and wants to answer the group call, they should use Intercom-6-and the extension number of the bell. You could put that on a button.

You could also delay the bell by looping that extra member of the calling group to an unused CO port, and making the bell a different extension (not part of the group) with delayed ring on that "CO".