Partner Voice Mail VS R4.0 Hunt Group or Call Group 1

[chevyman1]

A medical clinic. Five incoming lines, five call takers, ext 10, 12, 14,16 and 18. I would like them to take incoming calls one a time (as directed by the voice mail system, (push 6 to make an appointment)) spread over the five extensions. If all call takers are tied up with the five incoming calls then the sixth caller would get a busy signal. Should I put the five extensions (call takers) in a Hunt Group or Call Group? If one of the call takers does not answer the incoming line I'm not sure what I need the system to do.

 

[phonesaz]

You would put them in a calling group. I am not 100% certain (haven't done it for a while) but I think when you put them in the calling group, all member's phones ring simultaneously until someone in the group answers; I am not 100% sure what happens when the group is full; I think the incoming caller may hear ringing until someone is available? I remember doing this once and putting a strobe light in the group, so the supervisor knew as long as the light was flashing, there was a call coming into the group. (The strobe light had an RJ11 plug so it just became an extension in the group.)

 

[SYQUEST]

With five CO lines in hunt, the sixth caller will get a Telco busy! Unless you have a feature like Call Forward Busy on the last line to go somewhere else, or other. The Partner has no control over the lines hunting, that is a CO switch feature.

You would need to add more lines if you want more capacity.

....JIM....

 

[chevyman1]

Thank you syquest. Should I put them in a Hunt Group or a calling group and why?