Partner VM announcemant problems

[bigtoe97]

I have a Avaya Partner system. The customer recorded a AA message and a general MB message (same message). When a caller gets directed to the AA it plays both messages. They want unanswered calls to go into MB #10 without hearing the AA announcement. Thoughts?

 

[Telecomboy]

If you are trying to skip the attendant and go straight to mailbox #10 to leave a message, then you need to assign line ownership through #208 as well as change #206 from 1=assigned to 3=vms line cover. Then, instead of hearing the attendant first, it will just go straight to x10's mailbox message.

 

[bigtoe97]

Telecomboy. The choices I have in #206 are 1=assigned and 2= not assigned.

 

[TouchToneTommy]

Set #206-7-(Line) to 2-Not Assigned.

3-VMS Line Cover is for voice mails that have Line Ownership as part of their programming, which your PVM card does not.

#208 will steer the call to the mailbox.