Partner system auto attendant is not answering 1

[austin02]

I have partner voice messaging release 3. I have auto attendant set to answer all calls and it directs them to and extension. When someone calls in the system answers on the first ring and say your party is not available to transfer to another extension... and the auto attendant is not answering Can someone help?
Thanks

 

[TouchToneTommy]

You havent assigned your voice mail ports to hunt group 7.

"partner voice messaging release 3" - pc card that goes into the ACS processor? From system programming, #505-7-78-1, #505-7-79-1 should do it.

 

[austin02]

I do have them assigned to 78 and 79 they show assigned.
Everything was working correctly till we changed our phone service to Verizon I believe he just unplugged the system from power instead of shutting it down correctly. I went thru everything and all appears to be correct. My greeting is still in there but it is not working. Any more Ideas

 

[TouchToneTommy]

Try power cycling it again - and check again that the voice mail ports are assigned. R7 and R8 will reload from the backup on the card or internal memory when the power is restored after a longish power outage. It may not have come up with the correct programming.

By the way, what is the procedure for "shutting it down correctly"?

 

[austin02]

I did this multiple times. I thought the proper procedure would be to use the on/off switch. I am afraid that the PCI card is no good. I did get the auto attendant to answer by just reprogramming everything. Now it is audibly ringing when a call comes in. Before it didn't ring on an incoming call.

 

[Dexman]

Is the Partner Voice Messaging set up in Answer Only Mode?

http://support.avaya.com/css/appman...erride=/portlets/product/leftNavigationAction

Page 13/66

If it ain't broke, I haven't fixed it yet.

 

[austin02]

I have been looking for that feature but can't seem to find it. I tried your link but it is under construction.
Thanks

 

[Dexman]

Try this one:

http://support.avaya.com/css/Products/P0170/Administration & System Programming

Revision 5.0 does not exist so select 3.0 from the drop-down menu.

If it ain't broke, I haven't fixed it yet.

 

[TouchToneTommy]

Now it is audibly ringing when a call comes in. Before it didn't ring on an incoming call.

I think you had this problem once before, the solution is here:

http://www.tek-tips.com/viewthread.cfm?qid=1160712&page=1

 

[austin02]

Thank You