Hi all,
I have a customer who has a Euro 18D. She is claiming that the speaker on her phone cuts out when it is in use. I told her that this was a normal characteristic of the phone since it is only a half-duplex speakerphone. Then she went into that this phone hasn't behaved this way in the past and that this problem is recent. So, to appease her, I swapped her phone with another less used phone in the building. Sure enough the mic was less sensitive to ambient noise. Then my customer had mentioned that she has 4-5 more phone behaving that way. My question is, has anyone seen deterioration like this with the mics on the Euro phones? As well, I was wondering if I could fix the issue by purchasing some Mics from refurbsupplies and resolve this problem. Or, is there other components involved here. I have run across this problem before, but never had to replace 5 phones at one shot. Thanks in advance.
I have a customer who has a Euro 18D. She is claiming that the speaker on her phone cuts out when it is in use. I told her that this was a normal characteristic of the phone since it is only a half-duplex speakerphone. Then she went into that this phone hasn't behaved this way in the past and that this problem is recent. So, to appease her, I swapped her phone with another less used phone in the building. Sure enough the mic was less sensitive to ambient noise. Then my customer had mentioned that she has 4-5 more phone behaving that way. My question is, has anyone seen deterioration like this with the mics on the Euro phones? As well, I was wondering if I could fix the issue by purchasing some Mics from refurbsupplies and resolve this problem. Or, is there other components involved here. I have run across this problem before, but never had to replace 5 phones at one shot. Thanks in advance.
