Partner remote access problem

[pardner]

Unlike most of the threads I've read along these lines, with everything that has gone right for me, it seems like there should be a simple solution for my problem.

Partner ACS version 3.0

Backup/Restore PC card present (verified a backup and restore operation)

Extension 17 set up for intercom. Verified with POTS telephone. (can call other extensions)

Problem:

From POTS phone on extension 17 when I dial extension 76 (supposed to be remote access modem, right?) it just rings. No answer.

System and remote access passwords have been set.

Any ideas out there?

Thanks,

Scott

 

[TouchToneTommy]

Does the Backup/Restore card have a green or yellow label marked "Partner ACS Backup/Restore PC Card", or is it silver and says "Partner Remote Access PC Card"?

If the former, there is no on-board modem in the PC card, even though Ext. 76 is built in the system. If the latter, can you reach Ext. 76 from ANY extension through the Intercom?

 

[pardner]

Tommy,

Thanks for the speedy reply.

Yes, it is the former with green label.

From my limited research I thought that I recalled seeing something that said that the backup/restore card provided remote access. Guess that I'm mistaken.

Scott