Partner release 6.0 acting oddly....

[Tripoth]

Recently one of my clients had a power outage and the system has been acting a little oddly.....

5 slot carrier.
I place a 206 in the first slot and the phones can make calls, but the people annot hear them on the other end.
I place the same card in slot 4(I have other 206 cards in teh carrier to fill in the blanks for slots 1 and 2)and the same ports that I have the not hearing issue on now work fine.
I replaced the backplane, but still the same thing.

I was wondering if the problem is in the processor. I think that the power outage caused a hiccup and might have done bad things to it.

It isn't as simple as a reboot or reseat as I have turned the system off numerous times and reseated all the cards several times.

Has anyone seen this occur and is there a remedy?(Besides a new processor)

 

[skip555]

I had a similar problem with one that had been upgraded to a 6 , it just wouldnt recognize any other cards the processor worked fine but it wouldnt recoginize other cards wound up replacing it .

sounds like you need to replace this one to Take the batteries out and power down then power back up wich will defualt it , if the problem is still there and I think it will be then time for a replacement

 

[Tripoth]

Poop.
Thank you.

 

[DWLaurie]

I am curious, did you try the power off, remove batteries, let the memory drop (5 minutes ought to do it), replace the batteries, power back-up, and reprogram?

You might even be able to restore from backup if you are sure that the backup is not corrupted.

Did either of those work or did you end up replacing the processor?

--Dan

 

[Tripoth]

I let the memory drop since I had a backup card. No dice. It still was not recognizing specific ports in specific slots.

 

[aarenot]

IN this situation I would probably swap the 206 cards around first. Put a known working 206 into the place where the 206 having issues was, swithcing places for the 206's. Test both 206 cards then to see if they both work. if the problem moves to a different slot same card, try a new 206, if it stays in same slot regardless of card, then look elsewhere.
I have a demo acs processor which I can use for trouble shooting, so my life is a little easier. It helps me to determine if the issue is the processor or elsewhere. If the processor does not work properly, you really can not be sure of anything being the issue, or the only issue, or not.

Another thing to try is to remove the other cards one by one and see if the issue goes away. I have seen other cards that show no issue on that card can cause issues system wide, or elsewhere on the system. Also, I have run into a bad phone causing issues system wide, or other than on that ext.

I try to eliminate each piece of hardware one at a time when I have weird issues. I know it takes time, but it makes you look bad if you replace hardware and the problem remains.
Trouble shooting in my experience is not always proving what the problem is, but what it is not. Whatever is left is the issue. Until you eliminate all the possible causes, including seemingly unrelated hardware you can not be sure that your trouble shooting is done. In other words, when you think you have found the issue, try to prove yourself wrong. If you can, it sure saves face with the customer in the case of replacing the backplane or any other hardware.

 

[Tripoth]

What is going on.....
5 slot carrier, 3 206 cards, Partner 6.0 processor.

The phones on the first two 206 cards have all their functionality, except for the fat that no one can hear them. They can hear the other person though.
The one in slot 4 works just fine.


What I have done.....
Swapped out backplanes.
Changed power cords.
Changed power outlets.
Changed processors.
Cleared out programming on processors.
Have taken out all the 206 cards and placed them individually in slot one and all have the same issue.
Checked the phones.
Have taken each phone off the system individually to see if it might just be a phone - no dice.

The issue began when the old Partner Plus backplane kicked out. Another tech went in to replace it and this problem began to occur.

Is there a difference between a power cord for a "Slim" style backplane and a Partner plus backplane? I didn't think so.

Does anyone else have any other suggestions? I would be grateful for any.
Thanks.

 

[skip555]

sounds like you have done everything except change the processor

that would be my next next .

actully I would intialize the processor first and then change it out

curios why would you change the "backplane" why not just swap out carriers ?

there cheap enough .