Partner R7

[sirach]

We have a customer who is experiencing a strange problem we haven't seen before. When she dials a number, the CO is recognizing double digits even though she only dialed a single digit. Ex. (703) 442-3500 might be recognized by Verizon as (703) 442-(2)350. Various digits are recognized twice regardless of how it's dialed (long tones vs. short tones). I experienced the same thing when I tried it. We swapped out the phone from the kitchen to a bedroom thinking that something may have gotten into the phone causing this behavior. The double dialing occurs non the less. It even happens when she dials a speed dial number. That is... the double digits are dialed when the switch does the dialing. Any clue on what may be causing this? She is 29,000 feet from the CO if that matters. I was thinking it might be a repeater issue or an issue at VZ's switch. We will be dispatching a tech to perform 30 dials from the NID to try and determine if it's inside our outside. Help!!!

 

[TouchToneTommy]

Are you on speakerphone?

In reverbarant spaces the mic picks up the sound of the DTMF from the speaker and the telco hears it twice.

Test by dialing on speaker with the Mic turned off.

 

[sirach]

The customer reports that it still occurs whether it's on speaker phone or via handset. It also seems to be system wide and occurs on all phones supposedly. Any other ideas?

 

[Westi]

lines might be to hot, check the line values and maybe you can put some resistors into the line to help ease the pain. I had something similar and put two 300 Ohm resistors into each line (one into tip one into ring) and it solved the problem.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[sirach]

Great advice. Do you know what line voltage should normally be so we can test it with a voltmeter?

 

[Westi]

I usually test for mA I just take the voltmeter set it to mA and it should not go higher then 35 mA. THe line voltage breaks down as soon as you create the loop so then the current is more important.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[sirach]

Thank you kindly... we'll take some readings and see what we find out. I very much appreciate your help!

 

[SYQUEST]

If it is system wide, I would try doing a reset or power cycle the system and see if that helps.

....JIM....

 

[phreak23]

I have a customer that is having the same issue with a R7. I have heard other R7 customers complaining of similar problems, but we can never seem to duplicate the problem.

Could this be one of the new "features"<wink> of the R7?